This is the web site of Charles Stanley Institute.
Our postal address is:
P.O. Box 7900
Atlanta, GA 30357
At the Charles Stanley Institute, our mission is to lead people worldwide into a growing relationship with Jesus Christ and to strengthen the local church.
The Charles Stanley Institute is a Christian ministry, organized as a Georgia non-profit corporation. The success of our mission requires that we daily earn your trust, by doing our utmost to preserve your privacy and the security of your personal information, and by clearly informing you of how we use your information. Thank you for taking the time to review the statements that follow.
THE INFORMATION WE COLLECT
Our systems automatically collect the IP address of the computer you use to visit our website and track the number of site visitors and the number of visits to each page and resource on the website. This information cannot be used to identify a specific person.
Personal information is considered information that can be used to identify, contact, or locate an individual such as name, postal address, email address, telephone number, and other demographic information. The Charles Stanley Institute never collects personal information without your knowledge and consent. We can request personal information when you create an account, request a resource, create a subscription to one of our publications, make a donation, make a purchase, submit a prayer request, or use site links to otherwise communicate with us. This information includes, but is not limited to, your first and last names, postal address, telephone number, email address, and other demographic information. For online transactions, we also request your credit card number, expiration date, and may request your Card Security Code [CSC, CVV2, or CCID] number. The Institute never stores your credit card information, which constitutes your credit card number, expiration date, and security code. If you request for your credit card information to be saved, the Institute keeps a representation of the card that is only meaningful to the payment processor in order to ensure the security and efficiency of any future transaction that you request. Any credit card information that the Charles Stanley Institute requests is done for the purpose of effectively fulfilling your request.
The California Consumer Privacy Act (“CCPA”) and California Civil Code Section 1798.83 permits Users of the Program that are California consumers or residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
To make such a request, please contact us at the following address:
Charles Stanley Institute
PO Box 7900
Atlanta, GA 30357
HOW WE USE THE INFORMATION WE COLLECT
We use network information to help us understand how people use our website, to administer the site, and to get trend-level information about site visitors and how they reached our site.
We use personal information primarily to serve your specific needs and fulfill your specific requests, at your personal direction. We may also share your personal information with external service providers who help us better serve you, under strict contractual terms that preserve your privacy and prevent any misuse of your personal information. Examples of such service providers include, but are not limited to, mailing service bureaus that mail materials to you per your request (such as the From the Pastor's Heart letter, the monthly devotional, and the annual guide) as well as credit card processors.
YOUR INFORMATION IS NEVER SOLD, RENTED, OR LEASED
Any personal information you enter into our website and any information you provide to our team members by phone, email, or social media, is kept confidential. The Charles Stanley Institute will not sell, rent, lease, or exchange your information with any other organization, except for those service providers who help us serve you under contract, as described in the preceding section of this policy, or if legally required to do so, such as by law, regulation, court order, subpoena, search warrant, or in response to privacy processes, or to protect the rights, property, or safety of the Charles Stanley Institute or its personnel.
YOUR INFORMED CONSENT
INFORMATION SECURITY AT THE CHARLES STANLEY INSTITUTE
The Charles Stanley Institute is committed to preserving the security of all information in our custody. Our information systems are maintained in physically secured, access-controlled data centers. All data are protected through a multi-layered approach at the network, storage, server, and applications levels, with data access rigorously controlled and limited to trained employees on a need-to-know basis. In addition, we engage external consultants to audit our online systems and test them periodically for all known vulnerabilities.
You have the option, through changing your browser settings, of refusing all cookies, or of being notified when a website attempts to send a cookie to your browser. If you choose not to accept cookies, your online experience may be restricted, and some site features may not operate as designed.
SECURE CREDIT CARD PROCESSING
The Charles Stanley Institute and uses Secure Sockets Layer [SSL] technology to securely encrypt data sent during credit card transactions. Credit card numbers entered into our website or provided to a team member over the phone are not retained on our online systems, but are immediately destroyed once passed to our credit card processor. You can be confident that your online transactions with the Charles Stanley Institute are secured to the highest standards set by the credit card processing industry.
The Charles Stanley Institute will not knowingly collect or preserve data from children under 16 years of age via our website, phone, email, or social media. We recommend that you become involved with your child's Internet activities and their access to our site, so that you can help protect their privacy. We recommend the article “Protecting Kids' Privacy” at the Federal Trade Commission website and the ProtectKids.com website as resources you can use to help protect your children.
OBTAINING, VIEWING AND CHANGING YOUR INFORMATION
Upon request we will provide you with access to all information, including proprietary information, that we maintain about you, including unique identifier information (for example, your customer number and/or password), transaction information (for example, dates on which you made donations and/or purchases, and amounts and types of your donations and/or purchases), communications that you have directed to our site (for example, e-mails and other inquiries), your contact information (for example, your name, address, and telephone number), and a description of any other information we may maintain about you.
You can obtain this information by writing to us at:
Charles Stanley Institute
PO Box 7900
Atlanta, GA 30357
We can also be reached via e-mail at firstname.lastname@example.org, or you can reach us by calling our Customer Care Center toll-free at 800.789.1473.
(Hours M-F 8:00 am - 7:00 pm)
Please feel free at any time to request correction of any inaccuracies in your contact information and unique identifiers. You may request corrections by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
Our goal is to serve you with excellence. We never intend to send communications you do not want.
If you do not want to receive email from us in the future, please let us know by unsubscribing as indicated in the email, sending us email at the above address, calling us at the above telephone number, or writing to us at the above address.
If you supply us with your postal address online you may receive periodic mailings from us, with information about new resources and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, emailing us at the above address, or writing to us at the above address.
If you give us your telephone number(s) online, you may receive telephone calls from us, with information about new resources and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.